qe999 Privacy Policy — How We Protect Your Personal Data

1 Introduction

This Privacy Policy ("Policy") describes how qe999 ("the Company", "we", "us", "our") collects, uses, stores, and protects the personal data of individuals ("you", "the Player", "User") who register for and use the qe999 online gaming platform available at qe999.club ("the Platform"). qe999 is an internationally licensed online gaming platform providing casino games, live dealer experiences, sports betting markets, and related entertainment services to Pakistani players.

qe999 is committed to protecting your privacy and handling your personal data in a transparent, lawful, and secure manner. This Policy is intended to give you a clear and complete understanding of our data practices so that you can make informed decisions about your use of the Platform. This Policy forms part of the overall agreement between you and qe999, alongside the Terms and Conditions and Responsible Gaming Policy available on the Platform.

This Policy applies to all personal data collected through the qe999 website, any mobile-optimised version of the Platform, and all communications between qe999 and its registered players, including email, live chat, and support interactions.

2 Personal Data We Collect

qe999 collects the following categories of personal data from players during the account registration process, during the course of Platform use, and through identity verification procedures:

qe999 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data for identification purposes beyond what is strictly required for identity verification under our licensing obligations.

3 How We Collect Your Data

qe999 collects personal data through the following means:

• Direct collection: Data you provide when completing the qe999 registration form, submitting identity verification documents, making deposits or withdrawal requests, contacting qe999 support, or updating your Account Settings.
• Automated collection: Technical data collected automatically when you access and use the Platform, including your IP address, browser type, device identifiers, pages visited, session duration, and click patterns. This data is collected using server logs, cookies, and similar technologies as described in Section 6.
• Third-party sources: qe999 may receive supplementary identity or fraud-risk data from licensed identity verification providers and financial crime screening services as part of our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations under our international gaming licence.
• Payment processors: When you initiate a deposit or withdrawal via JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank, the relevant payment processor shares transaction confirmation and reference data with qe999 for account crediting and reconciliation purposes.

4 Purpose and Legal Basis for Processing

qe999 processes your personal data only where there is a lawful basis to do so. The following table sets out the primary purposes for which your data is processed and the corresponding legal basis for each:

5 Sharing Your Personal Data

qe999 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. Your data may be shared only in the following limited and controlled circumstances:

• Licensed payment processors: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank receive transaction-related data necessary to process your PKR deposits and withdrawals. These processors operate under their own data protection policies and are bound by applicable Pakistani financial regulations.
• Identity verification providers: Licensed KYC and AML screening services may receive your identity data (name, CNIC details, date of birth) for the sole purpose of verifying your identity and screening against financial crime databases, as required under qe999's international gaming licence.
• Game software providers: Third-party game studios providing live dealer tables, slot machines, and other casino content may receive anonymised session and wagering data necessary for game delivery. These providers do not receive your personally identifiable information unless required for account-level dispute resolution.
• Regulatory and law enforcement bodies: qe999 will disclose personal data to competent regulatory authorities, law enforcement agencies, or licensing bodies where required to do so by applicable law, court order, or regulatory directive.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of qe999's business, your personal data may be transferred to the acquiring entity, subject to that entity assuming the same data protection obligations as set out in this Policy.

All third-party recipients of qe999 player data are contractually required to implement appropriate technical and organisational security measures and to process your data only for the specified purpose and no other.

6 Cookies and Tracking Technologies

qe999 uses cookies and similar tracking technologies to operate the Platform efficiently, improve your user experience, and analyse Platform performance. The following categories of cookies are used:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They maintain your login session, remember your language and currency preferences, and ensure secure navigation between pages. These cookies cannot be disabled without disrupting core Platform functionality.
• Performance and Analytics Cookies: These cookies collect anonymised data about how visitors use the qe999 Platform — including pages visited, time spent, and error messages encountered — to help qe999 improve Platform performance and the overall player experience.
• Functional Cookies: These cookies remember your preferences and personalise your experience, such as recalling your preferred game lobby view or responsible gaming settings between sessions.
• Marketing Cookies: With your consent, qe999 may use cookies to deliver relevant promotional content within the Platform based on your gaming activity and preferences. Marketing cookies do not track your activity on third-party websites.

You may manage your cookie preferences at any time through your browser settings. Please note that disabling certain categories of cookies may impair your ability to use some features of the qe999 Platform. Detailed information about the specific cookies in use is available in the qe999 Cookie Settings panel accessible from the footer of any Platform page.

7 Data Security

qe999 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and qe999 servers;
• Encryption of personally identifiable data at rest within qe999's secure data infrastructure;
• Role-based access controls ensuring that only authorised qe999 personnel with a legitimate operational need can access player personal data;
• Regular penetration testing and vulnerability assessments of the Platform and underlying infrastructure;
• Secure, audited data centres with physical access controls and environmental monitoring;
• Documented data breach response procedures, including notification obligations where applicable under our licensing framework.

8 Data Retention

qe999 retains your personal data for as long as is necessary to fulfil the purposes set out in this Policy, subject to the following retention principles:

• Active account data: All personal and transactional data associated with an active qe999 Account is retained for the duration of your Account's active status.
• Closed account data: Following the closure or termination of a qe999 Account, personal data is retained for a minimum period of five years to satisfy our obligations under international AML regulations, gambling licensing requirements, and applicable financial record-keeping laws.
• Identity verification documents: CNIC copies and other KYC documentation are retained for a minimum of five years from the date of verification or account closure, whichever is later.
• Support and communication records: Customer support interactions are retained for three years to assist with dispute resolution and service quality improvement.
• Marketing data: Where you have withdrawn marketing consent, your opt-out preference is retained indefinitely to ensure qe999 honours your preference even if you later re-register.

Upon expiry of the applicable retention period, personal data is either securely deleted from qe999's systems or, where deletion is not technically feasible, anonymised in a manner that prevents re-identification.

9 Your Data Rights

As a registered qe999 player, you hold the following rights over your personal data. To exercise any of these rights, please contact qe999 at [email protected] with the subject line "Data Rights Request" and a description of your specific request. qe999 will respond within 30 calendar days.

10 Children, Minors, and the 21+ Rule

The qe999 Platform is strictly intended for adults aged 21 years and above. qe999 does not knowingly collect personal data from any person under the age of 21, and the registration process includes explicit age declaration and verification mechanisms to prevent underage access.

If qe999 discovers or has reasonable grounds to suspect that personal data belonging to a person under the age of 21 has been collected through the Platform, qe999 will:

• Immediately suspend the associated Account pending investigation;
• Delete or anonymise the personal data of the underage individual as soon as is practicable;
• Return any deposited funds less any administrative costs incurred, where it is safe to do so without processing a payment to the underage individual;
• Void any wagering activity or bonus claims made during the period of underage use.

If you have reason to believe that a person under 21 has registered a qe999 Account, please notify us immediately at [email protected]. qe999 takes underage gambling prevention extremely seriously as both a legal obligation and a moral responsibility.

11 Changes to This Privacy Policy

qe999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or the services offered through the Platform. When material changes are made to this Policy, qe999 will:

• Update the "Last Updated" date at the top of this page;
• Publish the revised Policy at qe999.club/privacy-policy;
• Where the changes are significant, notify active registered players via the email address associated with their qe999 Account prior to the revised Policy taking effect.

Your continued use of the qe999 Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you must discontinue use of the Platform and may request account closure by contacting qe999 support.

qe999 recommends that you review this Privacy Policy periodically to remain informed of how your personal data is being handled. This is particularly relevant following any major qe999 Platform updates, new payment method additions, or promotional campaign launches.

12 Contact Us — Data Privacy Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way qe999 handles your personal data, please contact the qe999 data privacy team using the following details:

• Email: [email protected]
• Subject Line: "Privacy Policy Enquiry" or "Data Rights Request"
• Support Hours: 24 hours a day, 7 days a week
• Response Time: All privacy-related enquiries will receive an initial response within 5 business days; data rights requests will be actioned within 30 calendar days.

For responsible gaming-related data requests — such as self-exclusion records or responsible gaming tool usage history — please use the subject line "Responsible Gaming Data Request" so that your enquiry is directed to the appropriate team without delay.